JIANGSU GOODWE POWER SUPPLY TECHNOLOGY Co., Ltd (hereinafter referred to as GOODWE) NS SS XS DNS DS DSS DT SDT LVDT SMT MT LVMT HF ES EM ET EH BH BP SBP series inverters come standard with a manufacturer’s warranty of 60 months (5 years) from the earlier one between the following two dates:
1) first installation date;
2) 6-month after the shipment dispatch date from GOODWE as well as the accessory products include Antenna, WIFI Kit, EzConverter, EzMeter, EzLogger, EzLogger Pro, SEC and SCB come standard with a manufacturer’s warranty of 24 months (2 years) under the same conditions.
For inverters (GOODWE NS SS XS DNS DS DSS DT SDT LVDT SMT MT LVMT HF ES EM ET EH BH BP SBP series) the warranty can be extended as the options below within 48 months (4 years) from the date of manufacturer warranty effective date. A purchased extended warranty can’t be extended or reduced to another extended warranty with different or same period at any time.
|Series of Inverters|
Available Extended Warranty Period (including manufacturer period)
NS, SS, XS
SMT, MT, LVMT
|7*, 10, 12*, 15, 20*, and 25* years|
BH, BP, SBP
ES, EM, ET, EH
GOODWE provides optional Spare Parts Available Warranty after manufacturer warranty for all inverter products. During the period, only the hardware costs of the spare inverter to replace the fault inverter will be borne by GOODWE. The extra costs, including but not limited to shipments, direct and indirect labor costs of inverter owner, installer, or any third-party, on-site labor costs of GOODWE, taxes and duties, will not be covered by the Spare Parts Availability Warranty.
There is a discounted price for the Extended Warranty and Spare Parts Availability Warranty purchased within the first 24-month of the manufacturer warranty. The warranty extension price list with further information is available from GOODWE Sales.
Only the buyers who buy GOODWE’s products and put them into operation for the first time and the ones who acquire the whole site of installations from the first buyers, or their technical representatives can claim against GOODWE under this Warranty and Extended Warranty. The ones who acquire second-hand individual GOODWE’s products cannot raise claims anymore.
If the device malfunctions or becomes inoperative due to a defect in workmanship or material under normal operation as specified in product instruction within warranty period, the claimant report defective devices with a brief error description report as the standard claim form required by GOODWE or enough information to help GOODWE’s service team to complete the claim form to local GOODWE service centers via phone/fax/email, which can be found in the website of GOODWE www.goodwe.com, the claim form can be also downloaded there, to process the warranty claim.
The following information or documentation regarding defective device should be provided to help GOODWE to start a qualified claim case under warranty terms of GOODWE:
w Contact information of claimant, including name of the person, name of the company, phone number, email, contact address and shipment address
w All defective product(s) information, including product(s) model(s), serial number(s), installation date and the failure date
w Installation information, including brand, model, and number of PV panels; if the defective product is an energy storage system, the brand and model of batteries are also necessary
w Error message on LCD screen (if available) and additional information regarding the fault/error
w Description of actions before the failure
w Detailed information of previous claims (if applicable)
GOODWE may arrange an on-site inspection to find out the root of the faults. The claimant has the responsibility to grant the access, time, and safety of the inspection by technician from GOODWE or authorized third-party. GOODWE reserves the right not to enter the site should GOODWE technician consider it unsafe to do so. A failed inspection due to the claimant’s fault in access, time, or safety will be charged to the claimant.
While a device fails under GOODWE standard warranty or extended warranties period, it will be
w Returned to GOODWE and repaired;
w On-site repaired by GOODWE or authorized third-party;
w Replaced with a refurbished device that includes the latest firmware (if original model is not available, GOODWE reserves the right to provide an equivalent value replacement).
If the device is replaced within the warranty period, the remaining warranty period will be automatically transferred to the replacement unit. If the remain warranty period is less than one-year after the replacement, it will be extended to a full one-year warranty.
Purchase invoices should be properly kept for further warranty claim. For return transportation of devices or components, it must be packed in their original or equivalent packaging. GOODWE keeps the right to arrange the warranty service by using third parties for performing warranty works. Before GOODWE’s forwarder collects the replaced device, the claimant has the responsibility to keep it up to one-month. In some areas, the duration may be required longer. A lost replaced device during the period will be charged to the claimant.
GOODWE standard warranty and extended warranties should not be understood as a guarantee of durability or same-model-device availability. They cover only the cost to GOODWE for labor work and material to regain device functioning. All other cost that includes but not limited to transportation of defective device and replacement, travelling and accommodation cost of GOODWE personnel, costs of claimants own or their representatives’ staff or any thirty-party without authorization from GOODWE is not covered in the standard warranty or extended warranties. Furthermore, claims for compensation for direct or indirect damages arising from the defective device are not covered by standard warranty or extended warranties. Neither damages of items not purchased from GOODWE nor consumables and parts subject to regular wear and tear are covered by GOODWE.
Unless otherwise specified in the individual agreement between GOODWE and customers which shall prevail. In following countries and areas, excluding their associated islands and overseas territories, the transportation costs, including shipments, taxes, customs and duties, of defective devices and replacements, travelling and accommodation cost of GOODWE personnel or third party authorized by GOODWE are covered by GOODWE Manufacturer Warranty and Extended Warranty, excluding Spare Parts Availability Warranty.
|Australia||European Union||India||Turkey||United Kingdom|
The following circumstances may cause devices be defective, it will not be covered by GOODWE’s standard warranty or extended warranties:
w Product warranty period is expired (excluding additional agreements of warranty extension)
w Faults or damages due to installations, operations, maintenances against GOODWE instructions
w Disassembly, repair or modified by non GOODWE authorized person
w Faults or damages due to unpredictability factors, man-made factors, or force majeure examples including but not limited to stormy weather, flood, lightning, overvoltage, pests and fire etc.
w Product modified, design changed or parts replaced not approved by GOODWE
w Vandalism, engraving, labels, irreversible marking or contamination or theft.
w Normal wear and tear
w Failure to comply with the safety regulations (VDE, IEC, etc.)
w Faults or damages caused by other reasons not related to product quality problem
w The defect is caused during transportation
w The rust appeared on device’s enclosure caused by hash environment
w Faults or damages caused by exposure to sea coasts/saltwater or other aggressive atmospheres or environmental conditions
w Accidents and external influences
If there is any overdue payment of purchasing products or previous service charge under the claimant, all claims from claimant and its representative will be looked as uncovered by the manufacturer warranty and extended warranties until the payment is done. In that case, the claimant may be required a deposit in advance for claims in the future.
For devices which are out of warranty, GOODWE may charge an on-site service fee, parts, labor cost and logistic fee to end-user which can be any/all of:
w On-site attendance fee: Cost of travel and time for the technician in attending on-site.
w Parts: Cost of replacement parts (including any shipping/admin fee that may apply).
w Labor: Labor time fee charged for the technician, who is repairing, maintaining, installing (hardware or software) and debugging the faulty product.
w Logistic fee: Cost of delivery and other derived expense when defective products are sent from user to GOODWE or/and repaired products are sent from GOODWE to user.
These Warranty Terms and Conditions only apply for the devices originally purchased from GOODWE for selling and installation in the defined destination within international market, out of China, unless there are specially stipulated warranty terms and conditions between GOODWE and direct purchaser.
In addition to the warranty given by GOODWE, ordering parties have statutory warranty claims that are not adversely affected by this manufacturer warranty and extended warranties. The warranties shall not cover any claims going beyond the rights specified in the Standard Warranty Terms or Extended Warranties unless the mandatory statutory provisions provide for a liability on the part of GOODWE.